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SHIPPING & RETURNS

PAYMENT & PRICING

All product pricing on this site is in AUD. Sea Bones Byron Bay reserves the right to change pricing at our discretion and without warning. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

We accept payment via credit card (Visa and Mastercard). All credit card payments are processed by Shopify Secure Payment System.

DISCOUNTS

Discounts only apply to full-priced items. Sea Bones Byron Bay value packs are already reduced and discounts do not apply. One discount can only be applied per purchase. 

*All sale items are final and not eligible for return or exchange.

ITEM AVAILABILITY

If, by mistake, an item has sold out at the time of your purchase, you will be notified by email as soon as possible and offered a suitable replacement or full refund. 

SHIPPING

All orders are processed and shipped within 1-2 business days. 

AUSTRALIA

$15 AUD flat rate shipping charge via Auspost Express. No signature on delivery. Tracking available. 3 - 5 business days for delivery. Items sent to PO boxes are sent via AUS POST. 

NEW ZEALAND

Flat rate shipping charge of $20 AUD

TRACKED via DHL Express shipping: Tracking number provided. Signature on delivery. 3 - 10 business days.

INTERNATIONAL SHIPPING

Flat rate charge of $30 AUD

TRACKED via DHL Express shipping: Tracking number provided. Signature on delivery. 3 - 10 business days.

 *Should you require NO SIGNATURE ON DELIVERY please note at checkout or email us prior to purchase: admin@seabonesbyronbay.com. We can organise international, tracked shipping via Auspost at a slower delivery timeframe with NO signature on delivery. 

CUSTOMS & DUTIES

Sea Bones Byron Bay is not responsible for any local Customs duties or taxes placed on international orders. Prior to making an international purchase, please check with your local postal or Customs authority. We must declare full monetary value of your purchase. 

NEW ZEALAND Duty will be charged if purchase exceeds $50.00 NZD approx.

UNITED STATES
Tax & Duty will be charged if purchase exceeds $200.00 USD approx.

CANADA
Tax & Duty will be charged if purchase exceeds $0.00 CAD (All imports will be charged Tax & Duties)

UK & EUROPE
Tax will be charged if purchase exceeds $0.00 USD (All imports will be charged VAT) and duty will be charged if purchase exceeds $150 USD approx.

JAPAN
Tax & Duty will be charged if purchase exceeds $80.00 USD approx.

 

REFUNDS & EXCHANGES

We understand how tricky it can be to purchase garments online. We have tried to be accurate with our descriptions and measurements so please read through these carefully on each product page and feel free to contact us with any questions prior to completing your purchase: ahoy@seabonesbyronbay.com

*Please note that we cannot offer refunds or returns on any swimwear.

Returns & exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where we cannot offer returns & exchanges:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

We can only offer refunds on faulty stock.

For any returns where the product is the wrong size/colour etc, we can offer an exchange or a credit note for the value of the initial product purchased.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items and items purchased using a Promotional Discount cannot be refunded.

Additional non-returnable items:

  • Gift cards


Exchanges
We only replace items free of charge if they are defective or damaged. If you need to exchange it for the same item, send us an email at ahoy@seabonesbyronbay.com and send your item to: 


Sea Bones Byron Bay
Attn: Returns # (enter your order number)
Shop 6, 8 Fletcher Street
Byron Bay
NSW 2481
Australia

Ph: (02) 6680 7384

*PLEASE REFERENCE YOUR ORDER NUMBER #


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you request an exchange for another item instore, the exchanged item will incur a further shipping charge of $15 AUD for domestic AU express shipping. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We will process your refund within 7 business days of the return arriving to our warehouse, followed by a confirmation email. 

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 

Sea Bones Byron Bay reserves the right to deny a refund of the returned merchandise if it does not meet the requirements of our Return Policy.

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